How we protect your privacy and data

This policy describes how Qarfina (referred to as “we”, “us”, or “our”) collects, uses, stores, and safeguards personal information when you browse our website, open an account, or use our trading and support features. It should be read alongside the Terms of Use and covers visitors as well as registered users.

Data we may receive

We may gather your identity details, including your first and last name, contact information such as email and telephone number, country of residence, IP address, device and connection details, account settings, and information submitted in forms, support conversations, or payment checks. Certain details are needed to open and operate an account, including deposits and withdrawals, while others support account protection and dependable service delivery.

Why we process personal data

• Open, confirm, and administer your account
• Deliver the platform, market charts, and help from our support team
• Meet applicable legal and compliance duties, including measures against fraud
• Strengthen service performance, identify misuse, and protect active sessions
• Provide relevant account notices, including deposit progress updates and planned maintenance alerts

Measures used to protect your data

We use technical and organisational safeguards suited to identified risks, such as SSL-protected communications, permission-based access, records of sensitive activity, and, where offered, two-factor authentication. No system can promise complete security, so please notify [email protected] without delay if you notice an unfamiliar login or suspicious activity.

Your privacy rights and options

Where applicable law allows, you may ask to access, correct, limit, or remove your personal data, or object to particular processing activities. Email [email protected] using the subject “Exercising your rights” and include the email address associated with your account. We may require reasonable identity verification before handling your request.

Retention periods and external providers

We keep personal information only for the period needed to deliver our services, meet legal duties, or address possible disputes. Selected providers, including hosting companies, payment processors, and transactional email services, may handle information for us under our instructions, contractual controls, and suitable security standards.

Cookies and sign-in data

Our website may use cookies and comparable tools to keep sessions active, identify security concerns, and generate combined audience insights. You may limit some cookies through your browser, although doing so could affect functions such as signing in or saving your preferences.

Need help with privacy?

If you have questions about this policy or wish to use your privacy rights, please contact [email protected]. We will seek to respond clearly within a suitable period, subject to any checks that may be required.