For a faster review, share the email connected to your account, identify the subject—registration, payment, or a technical matter—and add screenshots where useful. Clear information can help avoid follow-up messages.
When possible, matters involving an active transaction or a pending withdrawal are reviewed first. For your protection, we will never unexpectedly request your complete password or 2FA codes.
Haven’t opened an account yet? Registration takes only a few minutes. After signing up, you can reach out with your questions, while our FAQ covers fees, security controls, and market access.
Contact us by email
For general assistance, profile checks, or questions about deposits and withdrawals, email us using the address below. Choose a specific subject, for example “Withdrawal pending”, “2FA problem”, or “Fee information”.
[email protected]
Typical reply time
Most initial replies arrive within a few hours. Periods of heavy activity or payment verification can take longer, and we will provide updates as your request moves forward.
Want to begin?
Register in a few minutes without a phone call. After your account is set up, our team can show you around the interface and help you define your starting risk settings.
Open my account
Common support requests
- Activating your profile and confirming your email
- Deposits, supported payment options, and shown charges
- Withdrawals: processing times, status updates, and requested documents
- Account protection: 2FA, sign-ins, and trusted devices
- Charts, notifications, and automation features
When support is available
The contact options listed here are monitored 24/7. Unless demand is unusually high, non-urgent enquiries generally receive a reply within one business day.
Explore the complete FAQ
Please note: trading can result in the loss of capital. Our team can explain how to use Qarfina, but this guidance is not a substitute for financial advice based on your personal situation.