Help centre
Key information about using the platform
Before registering or adding funds to your Qarfina account, read this overview of sign-up, information security, charges, automation, withdrawals, and available markets. Trading carries a risk of capital loss, and no return is promised. Retain the summaries shown before confirmation to monitor costs and expected processing times.
Enter the requested details, verify your email, and complete the minimum deposit of £250. You can then use live charts, risk controls, AI-supported signals, and guided onboarding. Check all charges before confirming a trade and risk only money you can afford to lose. For assistance, visit the Contact page.
Protection measures include SSL encryption, two-factor authentication, and validated payment services. Account information is managed under robust data-security procedures. These safeguards protect communications and transfers, but they cannot remove market exposure: unfavourable price changes can reduce your capital.
Potential charges for deposits, withdrawals, or trades appear before you authorise the transaction. After confirmation, no undisclosed fee is added. Check the transaction overview for the precise cost and expected processing period for each transfer.
Yes. You may set up AI-supported bots to reflect your risk preferences or submit orders manually. You retain control of the rules, limits, and stop-loss settings. Automation can make execution more convenient, but it cannot assure a result or prevent losses. You can switch between approaches at any time.
Open the withdrawal section in your dashboard and choose card, bank transfer, or e-wallet. Requests usually require 1 to 3 business days. Before submission, you will see the relevant charge and projected processing period. If the status remains unchanged beyond that period, contact support with your account email and displayed reference.
No. You do not need previous trading knowledge. Qarfina offers guided onboarding, learning materials, and support features for gradual progress. More experienced users can work with advanced charts and risk controls. At any level, review the terms, act cautiously, and use the available 24/7 support when necessary.
Cryptocurrencies, forex, shares, and commodities are available through a single interface with live pricing and analytical features. You can choose manual order management or automation based on your preferred approach. Instruments can change, so review the current market list once you are signed in.
Help is available 24/7 for account questions, deposits, withdrawals, and platform features. The Contact page lists the support email, while registered users can open a ticket from their account area. Transaction-related requests are handled with priority where possible. Do not disclose your password or 2FA codes after an unsolicited message.
Need clarification about joining, charges, or account security?
Reach customer support